Sending the message on our App in "Help & Feedback"
Sending email to email@example.com
Contact our local partner to solve the trouble
Receiver PTR10: There is a jumper inside the boiler. Moving the jumper and connect to our receiver in first AC.
Thermostat PTC20: Moving the jumper inside the boiler and connect to the boiler terminals.
Solution 1: Re-adding the device in App.
Solution 2: Please change the gateway and thermostat setting according to the video below.
According to our customer using experience, two batteries could last for 1 to 2 years. We have low battery power alarm in thermostat and App.
According to our customer using experience, two batteries could last for half to one year. We have low battery power alarm in thermostat and App.
Now we have English, Russian, Romanian, Serbian, Croatian, Turkish, Spanish, Italian, French, Lithuania, Polish. More languages will be added continuously.
PTC10, PTC20 and PTC26 temperature control hystersis could be adjusted from 0.1-1.0 degree both on device and App.
PID control can provide a more comfortable environment. The themrostat will try to keep the room temperature within the temperature hystersis setting range.
Normally, it could be saved for 20%-30%. Some customers save approximately 30-40% if properly adjust thermostat. The max. for now is 50%.
Dimension is M30*1.5MM, suitable for most standard TRV bodies.
Able to connect with almost other brand like Danfoss, Herz,etc via adapter
One gateway can connect to 10 pieces devices.
A PTR10 can connect up to two thermostats independently.